Frequently Asked Questions
Everything you need to know about shopping for your holistic lifestyle.
What are your delivery options within South Africa?
We offer nationwide door-to-door delivery via our trusted courier partners. Standard delivery typically takes 3 to 5 working days, while regional areas may require additional time. Orders over R600 qualify for free shipping.
Can I collect my order from a Wellness Warehouse store?
Yes, we offer a Click & Collect service. Simply select your preferred Wellness Warehouse branch at checkout, and we will notify you via email as soon as your order is ready for collection.
What is your return and refund policy?
If you are not satisfied with your purchase, you can return unopened and unused products within 30 days of delivery. Please note that for hygiene reasons, certain items like supplements and personal care products cannot be returned once the seal is broken.
How do I join the Live Life Well Rewards loyalty program?
You can join our rewards program for free by creating an account on our website or signing up in-store. You will earn cashback points on every purchase, which can be redeemed for discounts on future shopping trips.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa and Mastercard), Instant EFT via PayFast, and alternative payment options like Mobicred and PayFlex for interest-free installments.
Are your products organic and sustainably sourced?
We prioritize products that are natural, organic, and ethically sourced. Each product on our shelves undergoes a strict vetting process to ensure it meets our high standards for clean ingredients and environmental responsibility.